Privacy & Terms
Last updated 25 June 2025
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email [email protected]
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients, to operate client and customer accounts, for information updates and marketing, to comply with legal requirements, and to deal with queries, complaints or claims:
- Names and contact details, and addresses
- Occupation
- Payment details (including card or bank information for transfers and direct debits)
- Transaction data (payments to and from you, and products and services purchased)
- Usage data (how you interact with our website, products and services)
- Information relating to compliments or complaints, and correspondence
- Records of meetings and decisions
- Account access information and registration details
- Marketing preferences and profile information
- Technical data, including browser, operating system and IP addresses
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Across the purposes above we rely on one or more of: Consent, Contract, and Legal obligation. Which basis we rely on may affect your data protection rights, which are summarised below:
- Your right of access - to ask for copies of your personal information.
- Your right to rectification - to ask us to correct inaccurate or incomplete information.
- Your right to erasure - to ask us to delete your personal information.
- Your right to restriction of processing - to ask us to limit how we use your information.
- Your right to object to processing.
- Your right to data portability.
- Your right to withdraw consent at any time, where we rely on consent.
If you make a request, we must respond without undue delay and within one month. To make a request, please contact us using the details above.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
| Data category | Purpose | Lawful basis | Retention |
|---|---|---|---|
| Client Contract Records | Fulfilling and managing contracts | Contract / Legitimate Interest | 10 years from contract end |
| Project & Service Delivery Data | Evidence of delivery, support records, usage logs | Legitimate Interest / Contract | 10 years from project close |
| Client Contact Information | Communication and relationship management | Legitimate Interest | 10 years from last interaction |
| Invoices & Financial Records | Accounting, tax, and financial compliance | Legal Obligation | 10 years from creation |
| Feedback & Evaluation Data | Improving services, reporting outcomes | Legitimate Interest / Consent | 10 years (if linked to contract) |
| Marketing Contact Data | Sending relevant communications | Legitimate Interest / Consent | 2 years from last engagement |
| Staff or Consultant Data (client-side) | Contract fulfilment, delivery coordination | Contract / Legitimate Interest | 10 years from contract end |
| Internal Audit & Compliance Records | Demonstrating GDPR and service compliance | Legal Obligation / Legitimate Interest | 10 years from record creation |
| Incident Logs & Risk Records | Security, breach investigation, legal defence | Legal Obligation / Legitimate Interest | 10 years from incident close |
For more information on how long we store your personal information, or the criteria we use to determine this, please contact us using the details above.
Others we share personal information with
- Organisations we're legally obliged to share personal information with.
Modivus Limited may use approved AI-assisted software tools to support communication, analysis, knowledge management and service delivery. These tools operate under contractual data protection obligations and are used subject to appropriate security and governance controls.
Service providers (processors)
We use a small number of trusted service providers to run this website. They process personal information only on our instructions and under contractual data protection obligations:
- Microsoft Azure (Microsoft Corporation) - hosts this website and delivers contact-form submissions to us by email (via Azure Communication Services).
- Cloudflare - provides privacy-first, cookieless website analytics. It does not set cookies or collect personal data.
How the contact form is handled
When you submit our contact form, the name, email address and message you provide (and your newsletter preference, if you tick it) are sent to us by email - delivered through Microsoft Azure Communication Services acting as our processor - so that we can respond to your enquiry. We rely on legitimate interest to respond to you, and on consent where you opt in to receive updates. We keep this correspondence in line with the retention periods set out above, and you can ask us to delete it at any time using the contact details above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above. If you remain unhappy, you can also complain to the ICO.
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Helpline: 0303 123 1113 · ico.org.uk/make-a-complaint
Terms & Conditions
Copyright notice
Unless otherwise stated, the copyright and any other rights on all material on this site are owned by Modivus Ltd. You are permitted to print and download extracts for information and/or personal and/or business use only. No documents or related graphics are to be modified in any way, reproduced or stored in any other website, or included in any public or private electronic retrieval system or service without prior written permission from Modivus Ltd. Any rights not expressly granted in these Terms are reserved.
Terms of use
Access to and use of this site is provided by Modivus Ltd subject to the following terms:
- By accessing any part of this site, you are deemed to have accepted these Terms in full. These Terms are governed by and construed in accordance with English law.
- Modivus Ltd reserves the right to change these terms at any time by posting changes online. Your continued use of this site after changes are posted constitutes acceptance of those changes.
- Whilst Modivus Ltd endeavours to ensure the site is normally available 24 hours a day, we will not be liable if it is unavailable at any time or for any period.
- Access may be suspended temporarily or permanently without notice. No warranty, express or implied, is given as to the accuracy of information on this site, and Modivus Ltd does not accept liability for any error or omission, or for any damages arising from use of or inability to use this site.
- Modivus Ltd accepts no responsibility for the content of any site linked from this site.
- If any of these terms is determined to be unenforceable, it shall be severed and the remaining terms shall continue in full force and effect.
Cookie Policy
We take a privacy-first approach. This website does not use advertising or cross-site tracking cookies. To understand how the site is used so we can improve it, we use privacy-first, cookieless web analytics (Cloudflare Web Analytics), which does not set cookies, store information on your device, or collect personal data. Because it stores nothing on your device, it does not require your consent under UK privacy law.
The only thing we store in your browser is a small flag that remembers you have seen our cookie notice. This is essential functional storage and is not used for tracking. You can clear it at any time through your browser settings. See our Terms & Conditions for more detail.