Privacy Policy

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Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.


  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

Contact details


Email contact@modivus.co.uk


What information we collect, use, and why


We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Occupation

  • Payment details (including card or bank information for transfers and direct debits)

  • Transaction data (including details about payments to and from you and details of products and services you have purchased)

  • Usage data (including information about how you interact with and use our website, products and services)

  • Information relating to compliments or complaints

  • Records of meetings and decisions

  • Account access information

  • Website user information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Addresses

  • Purchase or service history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

  • Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Profile information

  • Marketing preferences

  • Purchase or account history

  • Website and app user journey information

  • IP addresses

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

  • Client account information

  • Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Addresses

  • Payment details

  • Account information

  • Purchase or service history

  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you

  • Publicly available sources

How long we keep information


Data Category

Purpose of Processing

Lawful Basis

Retention Period

Disposal/Review Actions






Client Contract Records

Fulfilling and managing contracts

Contract / Legitimate Interest

10 years from contract end

Secure deletion or archival post-review






Project & Service Delivery Data

Evidence of delivery, support records, usage logs

Legitimate Interest / Contract

10 years from project close

Review annually after year 5, delete if not needed






Client Contact Information

Communication and relationship management

Legitimate Interest

10 years from last interaction

Anonymise or delete if inactive 10+ years






Invoices & Financial Records

Accounting, tax, and financial compliance

Legal Obligation

10 years from creation

Secure deletion in line with HMRC guidance






Feedback & Evaluation Data

Improving services, reporting outcomes

Legitimate Interest / Consent

10 years (if linked to contract)

Anonymise after project end if not essential






Marketing Contact Data

Sending relevant communications

Legitimate Interest / Consent

2 years from last engagement

Delete or refresh consent after 2 years of inactivity






Staff or Consultant Data (client-side)

Contract fulfilment, delivery coordination

Contract / Legitimate Interest

10 years from contract end

Securely deleted unless ongoing engagement






Internal Audit & Compliance Records

Demonstrating GDPR and service compliance

Legal Obligation / Legitimate Interest

10 years from record creation

Archived securely, deleted after retention ends






Incident Logs & Risk Records

Security, breach investigation, legal defence

Legal Obligation / Legitimate Interest

10 years from incident close

Secure deletion unless legally required longer


For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.


Who we share information with

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with


How to complain


If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.


If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 25 June 2025

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